In accordance with the provisions of French Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy, users of this website are informed of the identity of the various stakeholders involved in its creation and maintenance.

URL : https://www.appart-hotel-orly.fr
Company : SAS KRYPTON
Adress : 19 rue du Maréchal Gallieni, 94290 Villeneuve-le-Roi
Share capital : 1500 €
Siret : 909 217 432 00014
VAT Number : FR86909217432
Phone : 06 01 97 59 95
Email : contact@residence-hermes.fr

Legal representative’s name, publication manager’s name : Sofiane MANE
Design & development : BDstudio
Web hosting : O2switch – 222 Boulevard Gustave Flaubert, 63000 Clermont-Ferrand

Personal Data Protection

The user has the right to access, correct and delete personal information relating to him/her, as precised in the provisions of Law 7817 the Data Protection Act of 6th January 1978, by sending an email to contact@residence-hermes.fr.

Property

The Website and each of its component parts are protected by legislation governing intellectual property and any other international applicable laws. Except for private use, users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, assigning, sub-licensing or transferring, in any way whatsoever, any component part of the Content or the Website.

Terms of Sale

In accordance with Article L. 221-28 12° of the French Consumer Code, the customer is reminded that the right of withdrawal provided for in Article L. 221-18 does not apply to accommodation services.

Cancellation Policy

In case of cancellation, 100% of the booking amount will be charged. The same amount will be charged in the event of a no-show.
No refunds will be made.

Dispute Resolution

The customer is informed of the possibility of using a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided in Title I of Book VI of the French Consumer Code.

After contacting the hotel management and in the absence of a satisfactory response within 60 days, you may refer the matter to the mediator using the contact details below:

Mediator : CM2C (cm2c.net)
Phone : +33 (0)1 89 47 00 14
Address : 49 Rue de Ponthieu, 75008 Paris, France
SIRET Number : 831 213 871 00013
Legal Status : Registered Association
Referral procedures are available here :
How to refer a consumer dispute to CM2C

We also inform you of the existence of the European Online Dispute Resolution platform (ODR), accessible at :
https://consumer-redress.ec.europa.eu/index_en

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